Microsoft are posting the Microsoft Dynamics GP 2013 Feature of the Day series on the Inside Microsoft Dynamics GP Blog.
The fifty fourth feature they’ve announced is Hotline Notes Re-Sorted.
Currently in Service Call Management, the hotline notes are appended to the bottom of the text rather than inserting the latest notes at the top of the stack.
With Microsoft Dynamics GP 2013, notes entered in the Hotline Entry window are displayed in the Call Number Note window newest first. You will always have the most recently entered information at the top of the window. Any additional notes you enter in the Note window will remain where you entered them.
This new feature is targeted at the following roles:
- Dispatcher
- Customer Service Manager
- Customer Service Rep
- Outbound Technician
- Account Manager
- Sales Manager
- Dedicated Sales Rep
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